1. What is Double Deposit Discount PreOrder?
Gundamit.com will match your deposit on pre-order items, contributing the same amount as your deposit toward the remaining balance.

You can only pre-order for the $1.5 deposit, and we will comp/match you $1.5 off. 
(It means if the full price is $100 and the deposit is $2, then after you pay $2 deposit, the total price will be reduced to $98 so the balance will be $98-$2=$96,)

2. Where can I find my DDD PreOrder items?

3. How to pay the balance?
Step 1:

Step 2:

4. How would I know when it's time to pay the balance?
When we receive stock we will send out a payment request which you'll have to pay within 14 days, but you can also go to your order detail on the website and make the full payment earlier(if the final price is known)

The pre-order will be cancelled after 14 days if you don't pay it.

5. I didn't get the email notification, what should I do?
Make sure the email address is correct recorded on our website. 
Check your junk mail.

You can add [email protected] and [email protected] to your email contacts to make sure your mailbox won't treat it as junk mail.

Also, it's better to check your PreOrder item statue regularly to see the progress. We also update new images of upcoming items.

You can also contact us about the problem you meet, and we will help you solve it.

6. Can I get my deposit back if I don't want the item later?
You can get a full deposit back for "Full Price Unknown" items, cause for these items, we update the full price after you paid the deposit, so if you are not ok with the final price, we will send you the full deposit back.

For the items which we already noted the final price:
If it's a DDD pre-order, good to cancel and get points anytime before we ask for the balance.

If it's a non-DDD pre-order, we need to give a deposit to the factory and we can't get it back if we cancel the order. So generally non-DDD pre-order's deposit is not ok to refund.
But if it has no final price even though we marked it as a non-refundable pre-order you can still contact us to cancel and get points.

You can contact us to see if it's ok to cancel and convert them into points in any case, we can help you convert them in most cases.

7. Shipping address
We will send the item to the PayPal confirmed address in your balance payment.

8. When will I get my pre-order items?
We ship all pre-order items in a balance payment sequence.

So if you bought the item at full price instead of the deposit-balance method, your item will be shipped in the first place as soon as we got it.

If you are using the deposit-balance method, we will decide your shipping priority ONLY base on your balance payment date, so better pay it early when it’s ok to pay the balance.

- Paying Fast on Instant when the Figure is on "Incoming" at Store Page helps a lot.
Because Gundamit.com Ships orders first, that have been paid fast.
Payment Order > First In (Payment) > First Out (Order)

- Once you have received an item and everything is fine > Move the Order to ARCHIVE. This helps you to keep an Overview of Open and Finished Orders.

9. What if you dropped the price after I'm done pre-order?

We will always keep you get the item at the lowest price

For full-price pre-order buyers, we will send store points equal to the difference if we dropped the price after you place the pre-order.

For deposit pre-order buyers, you will only be charged for the lower balance.


10.  Should I pay in full before the item in stock?
We will ship the items by final payment sequence when the item came in different batches.

For example, if the total full payment per order is 20 sets, the deposit pre-order is 40 sets and the first batch item is 30 sets in total, we will ship the 20 full payment orders directly and ask 15 deposit pre-order buyers to pay the balance and pick the first 10 guys to ship the item by balance payment sequence(since not all buyers will pay the balance).


10.  If there's a small sale price on a pre-order, and you only pay a deposit, do you pay the balance on your sale price, or the regular price (if it goes back to regular)?

So if an item costs $100.00 with a deposit of $3, we match the deposit and when you go to pay the balance you'll pay the remaining amount ($94.00 in this example). Even if the item's price goes up when it gets in stock, we honor the original price.

The Only time a change happens for the original price on pre-order balances is if the item comes in stock, and is lower than the pre-order balance remaining. If you haven't paid within the 2-week pre-order at that time, the system updates the requested balance. If you've already paid we give you store points equal to the difference.

11. Can I get a refund if I paid the pre-order full
In most cases yes as long as we didn't ship it. Restock fee may apply. Contact us first!

12. Final price might be changed Under certain circumstances.
In the event a product is listed at an incorrect price or with incorrect information due to computer input error or error in pricing or product information received from our suppliers, GunDamit.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
GunDamit.com shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card/PayPal/debit card has already been charged for the purchase and your order is canceled, GunDamit.com shall issue a credit to your credit card/PayPal/bank account in the amount of the charge.